Comments on: What To Do When You Piss People Off (aka as Getting Bad PR)

By: Elena

Elena — Fri, 09 Apr 2010 08:56:17 +0000

Thanks so much for stopping by Teca! glad you find my blog useful!

By: TecaC

TecaC — Fri, 09 Apr 2010 08:06:44 +0000

Elena, thank you for the post. Will book mark this. Your articles are very useful.

Cheers,
Teca C.

By: Elena Verlee

Elena Verlee — Mon, 03 Aug 2009 21:11:10 +0000

As they say, it takes 6 months to get a new client, and 60 seconds to lose them!

By: Claire

Claire — Mon, 03 Aug 2009 20:53:41 +0000

I agree that the customer is usually satisfied with less than you think. What they generally want the most is an acknowledgement and/or apology of a bad product or service. They’ve invested in your company by purchasing from you. You should be willing to make reparations.

By: @MattWilsontv

@MattWilsontv — Mon, 30 Mar 2009 04:26:44 +0000

Elena, my favorite example of a company dealing with bad pr in the web2.0 atmosphere is Zappos. Someone wrote a nasty post about @Zappos not helping her with her personal shopping problems (this is tony’s personal twitter account) (he can’t get to ALL his tweets) on her very small time blog. He acted quickly and left a very apologetic comment on her blog and most likely sent her something.

Always trying to make a bad situation into a good one. That’s why Zappos is a service company who happens to sell shoes

By: Christie

Christie — Sat, 28 Mar 2009 19:00:49 +0000

Fabulous advice! I haven’t been in this situation, but I am bookmarking this post in case I ever am!